ACCEPTABLE USE POLICY
Last Updated: February 28, 2026
This Acceptable Use Policy outlines the rules and guidelines for using AStack's real-time conversational AI platform. This policy supplements our Terms of Service and applies to all users, including API consumers and end users of applications built on AStack.
PROHIBITED CONTENT
Synthetic Media and Deepfakes
- Generating non-consensual synthetic likenesses of real individuals
- Creating deepfake audio, video, or voice clones without explicit consent of the depicted person
- Producing synthetic media intended to deceive or mislead viewers about its authenticity
- Impersonating real individuals through AI-generated voice or facial animation
Harmful and Illegal Content
- Content that promotes violence, terrorism, or self-harm
- Child sexual abuse material (CSAM) or exploitation of minors
- Content that violates intellectual property rights
- Content facilitating illegal activities including fraud, drug trafficking, or weapons manufacturing
- Sexually explicit content involving non-consenting individuals
Harassment and Discrimination
- Targeted harassment, bullying, or intimidation of individuals
- Content promoting hate or discrimination based on race, gender, religion, disability, or other protected characteristics
- Doxxing or publishing private information without consent
- Coordinated campaigns to harass or silence others
API AND PLATFORM ABUSE
Rate Limiting and Resource Abuse
- Deliberately circumventing rate limits or quota restrictions
- Spawning excessive sessions to consume disproportionate GPU resources
- Using automated tools to abuse free tiers or trial credits
- Intentionally degrading service performance for other users
Credential and Access Abuse
- Sharing API keys with unauthorized parties
- Using stolen or fraudulently obtained credentials
- Creating multiple accounts to evade enforcement actions
- Accessing or attempting to access other users' sessions or data
Spam and Automated Abuse
- Using the platform to generate unsolicited bulk communications
- Automated scraping or extraction of platform data
- Building applications that facilitate spam or phishing
- Reselling API access without authorization
CONTENT MODERATION
Our Approach
- We use automated systems and human review to detect policy violations
- Flagged content may be reviewed by our trust and safety team
- We may monitor API usage patterns for signs of abuse
- We cooperate with law enforcement when required by applicable law
Your Responsibilities
- If you build applications on AStack, you are responsible for moderating content generated through your application
- You must implement appropriate safeguards to prevent misuse by your end users
- You must promptly report any violations you discover to our trust and safety team
ENFORCEMENT
Account Suspension and Termination
Violations of this policy may result in escalating enforcement actions:
First violation (minor)Warning + guidance
Repeated violationsTemporary suspension
Severe violationsImmediate termination
Illegal activityTermination + law enforcement referral
Suspension Conditions
- Suspended accounts lose access to all API endpoints and active sessions
- Credits remain in your account during suspension and are not forfeited
- We will notify you of the specific violation and the duration of suspension
- Terminated accounts may request data export within 30 days of termination
APPEAL PROCESS
How to Appeal
- You may appeal any enforcement action by emailing our trust and safety team
- Appeals must be submitted within 30 days of the enforcement action
- Include your account identifier and a detailed explanation of why you believe the action was incorrect
- We will review your appeal and respond within 15 business days
Appeal Review
- Appeals are reviewed by a member of our team who was not involved in the original decision
- We may request additional information or evidence during the review
- If the appeal is upheld, your account will be reinstated with full access
- Appeal decisions are final
REPORTING VIOLATIONS
If you encounter content or behavior that violates this policy, please report it:
Trust & Safety:abuse@astack.dev
General Support:Visit Support Center