Account Information

When you create an account, we collect:

• Email address and password
• Company name and billing information
• Contact preferences and profile settings
• API key usage and permissions

Usage Data

We automatically collect information about how you use our services:

• API requests, response times, and error logs
• Session metadata (duration, connection type, timestamps)
• IP addresses, browser type, and device information
• Usage patterns and feature adoption metrics

Video and Audio Data

• Video and audio streams are processed in real-time for AI inference
• Media data is NOT permanently stored on our servers by default
• Temporary processing data is automatically deleted after session completion
• You can optionally enable session recording with explicit consent
• All media processing occurs on secure, encrypted infrastructure

Service Provision

• Process video/audio data to provide AI responses
• Maintain and improve our AI models and infrastructure
• Monitor system performance and prevent abuse
• Provide customer support and technical assistance

Business Operations

• Process payments and manage billing
• Send important service announcements and updates
• Analyze usage patterns to improve our services
• Comply with legal obligations and enforce our terms

Marketing (Optional)

• Send product updates and feature announcements (with consent)
• Provide educational content and best practices
• Invite you to participate in surveys or beta programs
• You can opt out of marketing communications at any time

We DO NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties for commercial purposes.

Limited Sharing

We may share information only in these specific circumstances:

• Service Providers: Cloud infrastructure, payment processing, and analytics partners under strict data protection agreements
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To prevent fraud, abuse, or protect our users and services
• Business Transfers: In the event of a merger or acquisition (with notice to users)

Security Measures

• End-to-end encryption for all data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• 24/7 security monitoring and incident response

Infrastructure

• Hosted on secure cloud infrastructure (AWS/GCP)
• Geographically distributed with redundancy
• Network isolation and firewall protection
• Regular backups with encrypted storage
• GDPR and CCPA compliant data centers

Retention Periods

Data Deletion

• You can request account deletion at any time
• We will delete your data within 30 days of account closure
• Some data may be retained for legal compliance (anonymized where possible)
• Backups are automatically purged according to our retention schedule

GDPR Rights (EU Users)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Limit how we process your data

CCPA Rights (California Users)

• Know: What personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-out: Opt out of the sale of personal information (we don't sell data)
• Non-discrimination: Equal service regardless of privacy choices

Exercising Your Rights

To exercise any of these rights, please contact us at:

Types of Cookies

Third-Party Services

• Google Analytics (with IP anonymization)
• Stripe for payment processing
• Cloudflare for security and performance
• Intercom for customer support

You can opt out of analytics tracking in your account settings.