TERMS OF SERVICE
Last Updated: June 9, 2024
These Terms of Service govern your use of AStack's video-to-video AI platform and related services. By using our services, you agree to be bound by these terms.
SERVICE DESCRIPTION
AStack provides a video-to-video AI companion platform that enables real-time conversational AI through webcam-style interactions. Our service includes:
- Real-time AI processing with sub-1000ms response times
- WebRTC infrastructure for video streaming
- API access for developers and businesses
- Session management and analytics
- Credit-based billing system
ACCOUNT TERMS
Account Registration
- You must provide accurate and complete information during registration
- You are responsible for maintaining the security of your account credentials
- You must be at least 18 years old or have parental consent to use our services
- One person or legal entity may not maintain more than one account
API Keys and Security
- You are responsible for securing your API keys and preventing unauthorized access
- You must not share API keys or allow unauthorized use of your account
- You must notify us immediately of any suspected security breach
- We reserve the right to suspend accounts showing suspicious activity
ACCEPTABLE USE
Permitted Uses
- Building applications and services using our APIs
- Commercial use in compliance with these terms
- Educational and research purposes
- Testing and development activities
Prohibited Uses
- Creating content that is illegal, harmful, or violates others' rights
- Attempting to reverse engineer or circumvent our security measures
- Excessive use that degrades service performance for other users
- Reselling or redistributing our services without authorization
- Using the service for spam, harassment, or malicious activities
- Generating deepfakes or non-consensual synthetic media
BILLING AND PAYMENT
Usage-Based Billing
Our service uses a credit-based billing system charged per second of active session time:
- Standard tier: $0.001 per second (60-second minimum)
- Premium tier: $0.002 per second (30-second minimum)
- Credits are deducted in real-time during active sessions
- Unused credits do not expire
Payment Terms
- Payment is required before service usage (prepaid model)
- We accept major credit cards and ACH transfers
- All fees are non-refundable except as required by law
- We reserve the right to change pricing with 30 days notice
SERVICE AVAILABILITY
Uptime and Support
- We strive for 99.9% uptime but do not guarantee uninterrupted service
- Scheduled maintenance will be announced in advance when possible
- We provide technical support during business hours (M-F, 9 AM - 6 PM PST)
- Enterprise customers receive priority support and custom SLAs
DATA AND PRIVACY
Data Processing
- We process video/audio data only as necessary to provide our services
- Session data is processed in real-time and not permanently stored unless requested
- You retain ownership of your content and data
- We implement industry-standard security measures to protect your data
Privacy Compliance
Our data practices are governed by our Privacy Policy. We comply with:
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- SOC 2 Type II compliance standards
INTELLECTUAL PROPERTY
- AStack retains all rights to our platform, APIs, and related technology
- You retain rights to content you create using our services
- You grant us a limited license to process your content to provide our services
- Our trademarks and brand elements may not be used without permission
- We respect intellectual property rights and respond to valid DMCA notices
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASTACK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO ASTACK IN THE 12 MONTHS PRECEDING THE CLAIM.
WE PROVIDE OUR SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TERMINATION
Termination by You
- You may terminate your account at any time by contacting support
- Unused credits will remain in your account for 12 months after termination
- You remain responsible for any outstanding charges
Termination by Us
- We may suspend or terminate accounts that violate these terms
- We will provide 30 days notice for termination without cause
- Immediate termination may occur for serious violations or legal requirements
CHANGES TO TERMS
We may update these Terms of Service from time to time. When we do:
- We will notify you via email and through our platform
- Changes will take effect 30 days after notification
- Continued use of our services constitutes acceptance of new terms
- If you disagree with changes, you may terminate your account
CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us: